Returns and Exchanges Policy

You can return or exchange your shoes within 30 days of delivery, as long as they are unworn and in their original shoe box.

The essentials#

• Exchanges are completely free, including the prepaid return label. Swap for a different size, width, or color at no cost.
• Store credit returns are free.
• Refunds to your original payment method have a $6.95 deduction to cover the prepaid return label. Prepaid labels are available for all orders, regardless of order amount.
• Refunds are applied automatically to your original payment method within approximately 7 days, with exact timing depending on your bank.
• Sale-priced items are returnable under the same conditions: new, unworn, in the original shoe box.
• Final Sale items (currently only gift cards and digital products such as the membership) cannot be returned or exchanged. None of our physical footwear is sold as Final Sale.
• Holiday gift purchases: orders placed in November and December get an extended return window beyond 30 days, provided the items are new and unworn.
• Shoes must be unworn and in their original shoe box. We recommend trying shoes on indoors, just as you would in a store, so they stay return-ready while you decide.
• Purchases must have been made from SASnola or SASnola.com. If you bought your shoes elsewhere, please contact the original seller.
• Gift cards and store credits are non-refundable.

How to start#

Head to our Returns Center at returns.sasnola.com. You only need your order number and the shipping ZIP code from your order. Prefer to talk it through? Call us at 504-688-7716 (9am to 5pm Central) and we will be happy to help with your return request.

After you submit your request, our team reviews it and emails your prepaid return label, usually within about three business days. Keep an eye on your spam folder just in case.

Returning in person#

Orders from sasnola.com may also be returned at our Harahan store (5605 Crawford St). Online orders cannot be returned or exchanged at other SAS retail locations.

Packing your return#

1. Place the unworn shoes back in their original shoe box.
2. Put the shoe box inside a shipping box or mailer bag. Please do not attach the shipping label or tape directly to the shoe box.
3. Attach the prepaid label to the outer box and drop it off at any location listed on the label within 7 days.

Once your return is scanned and on its way, we process your exchange, store credit, or refund.

Missed the window?#

Reach out anyway at help@SASnola.com with a photo of your unworn shoes in their original box, and our team will let you know what options are available.