Changing or Cancelling an Order

Need to change a size, fix an address, or cancel? The sooner you reach us, the better.

Before your order ships#

Email help@SASnola.com right away with your order number and what needs to change. Our team processes orders quickly, so time matters. If your order has not shipped yet, we will do everything we can to update or cancel it for you.

After your order ships#

Once a package is with the carrier, we cannot change or recall it. But you are still covered:

• Wrong size or changed your mind? Exchanges are free through our Returns Center at returns.sasnola.com once your order arrives.
• Wrong address? Contact us and we will attempt a redirect with the carrier. Redirects are not guaranteed, but if the package returns to us as undeliverable, we will arrange reshipment.

Ordered by mistake?#

It happens! If your order has not shipped, we can cancel it, or convert it into an exchange for the pair you actually wanted. Just let us know which you prefer.