Received a Damaged, Defective, or Wrong Item?
We are so sorry! Our shoes are handcrafted with care, but if something arrived wrong or damaged, we will make it right.
What to do
- Snap a photo of the issue and, if possible, the label on the shoe box. This helps us resolve things quickly and correctly.
- Email us at help@SASnola.com with the photo and your order number.
- Our team will review it right away and arrange the best fix for you.
How we resolve it
- Replacement pair: We submit the return for you, email a prepaid return label, and ship your replacement once your return is scanned by the carrier.
- Wrong item or size shipped: We arrange the corrective shipment at no cost to you.
You will never pay return shipping for an error on our end.
If your shoes develop an issue after wear, reach out with photos anyway. We will always take a look and do what we can to help.